I'm not a big fan of surveys. How representative are the results if only a small percentage bothers to complete them? In addition, you generally end up with the opinions of individuals and you can never cater to everyone's wishes - and why would you want to pay much attention to what ONE person has to say?
What annoys me the most though are factually incorrect comments. And as people (in general) don't leave their names, you don't get the chance to tell them that they are wrong. Last year, for example, somebody complained about the lack of internet access. When we had in fact paid for internet access, and had announced it through various media, too. Or the helpful suggestion this year to offer coffee on arrival. Needless to say that we do that and have done for the last few years... And these are just two of several examples.
On the other hand - and that's what I always focus on - we also get a lot of positive comments. And I do appreciate it, especially when people take the time to not only tick the 'excellent' boxes but also leave a nice 'free text'-comment.
No comments:
Post a Comment